Delivery Information

Delivery information

Current order processing time is 1 - 3 business days, delivery time is not included. We deliver your order quickly and in an environmentally friendly way! It's important to us that we avoid plastic packaging and deliver your goods sustainably and safely.

If the parcel is delivered by a courier and the outer packaging is damaged, it must be signed for and noted as such. If the parcel is marked as being in good condition, you will not be able to file a claim and get a refund.

Delivery in Lithuania

• COLLECTION from our warehouse - free of charge. Pick up your order from address Valerijono Protasevičiaus str. 2, 08462, Vilnius (Pagubė), Lithuania. Orders are being handed outside. Collection only from MONDAY TO FRIDAY 12 p.m. - 5.00 p.m. after You get an email that Your order is ready to collect. Please collect your order in 3 business days after preparation email. Thank you for your understanding. 
• VENIPAK parcel locker - 3,36 EUR (incl. VAT), delivery within 1 - 3 working days from dispatch. Price valid up to 24 kg. Free delivery from 60 EUR ex VAT (72.60 EUR incl. VAT) up to 24 kg.
• VENIPAK courier - from 4,67 EUR (incl. VAT), delivery within 48 hours from dispatch. Please note: Shipments weighing more than 25 kg will be automatically delivered to the recipient without the "4-hand" service, so the recipient will need to pick up the shipment from the courier's vehicle themselves.
• OMNIVA parcel machine - 4,61 EUR (incl. VAT), price valid for up to 24 kg, delivery in Lithuania within 1 - 2 working days from dispatch.

Important note - we do not deliver by Venipak courier or to a locker in the Curonian Spit (Neringa). We recommend choosing OMNIVA parcel machine.

• Please note that our warehouse is not a physical shop. All orders must be placed online, as we are unable to create orders for customers upon arrival.
  

Delivery to the EU & Other Countries

Latvia

• VENIPAK parcel machine - 3,85 EUR + VAT (up to 24 kg), delivery within 1 - 2 working days from dispatch. Free delivery - from 120 EUR ex VAT (145,2 EUR incl. VAT) for orders up to 24 kg.
• VENIPAK courier to address - from 6,38 EUR + VAT, delivery within 1 - 2 working days from dispatch. Please note: Shipments weighing more than 25 kg will be automatically delivered to the recipient without the "4-hand" service, so the recipient will need to pick up the shipment from the courier's vehicle themselves.
• OMNIVA parcel machine - 6,68 EUR + VAT, price valid for up to 24 kg. Delivery within 1 - 2 working days from dispatch, for orders up to 24 kg.

Estonia

• VENIPAK parcel machine - 5,61 EUR + VAT, delivery within 2 - 3 working days from dispatch, for orders up to 24 kg.
• VENIPAK courier to Your address - from 6,97 EUR + VAT, delivery within 2 - 3 working days from dispatch.* Please note: Shipments weighing more than 25 kg will be automatically delivered to the recipient without the "4-hand" service, so the recipient will need to pick up the shipment from the courier's vehicle themselves.
• OMNIVA parcel machine - 9,05 EUR + VAT, price valid for up to 24 kg. Delivery within 2 - 3 working days from dispatch, for orders up to 24 kg.

*In remote areas (e.g. islands), delivery is by courier only and will be subject to a surcharge of EUR 44.4 + VAT. Postal codes: 62601, 88001-88005, 91217, 91301-91320, 92001-92420, 93001-94799, 96027-96098.

Finland

• FEDEX / SMARTPOSTI - from 15,57 EUR + VAT, delivery in 4 - 6 working days.

Poland

• FEDEX courier to Your address - from 7,82 EUR + VAT (up to 2 kg), prices changes according to your product cart total weight, delivery within ~2 - 5 working days from dispatch.

Other Countries

We can deliver by FEDEX courier to the following European countries:

Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Luxembourg, Netherlands, Norway (Delivered at Place (DAP)), Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland (Delivered at Place (DAP)).

• We will provide You with the parcel tracking number so that You could track Your order until the delivery moment. 
  
• In case Your shipment is lost or damaged we offer replacement or refund, please report any problems to us by email info@soyacandles.lt.

• The lowest price is for product carts up to 2 kg. Price changes at 2/5/10/15/20/25/30/40/65/90/120 kg.
• The delivery price is counted automatically depending on the total weight of Your product cart. 

Delivery prices & preliminary delivery terms:

Austria - from 12,19 EUR + VAT, 4 - 5 working days.

Belgium - from 13,03 EUR + VAT, 5 - 6 working days.

Bulgaria - from 13,60 EUR + VAT, 6 - 7 working days.

Cyprus - from 41,47 EUR + VAT, 5 - 7 working days.

Croatia (continent, Krk)* - from 13,75 EUR + VAT, 5 - 6 working days.

Czech Republic - from 10 EUR + VAT, 4 - 5 working days.

Denmark* - from 13,38 EUR + VAT, 5 - 6 working days.

Finland - from 20,41 EUR + VAT, 6 - 8 working days.

France (Continent)* - from 17,74 EUR + VAT, 3 - 4 working days.

France (Corsica & other remoted areas) - from 42,49 EUR + VAT, 4 - 6 working days.

Germany* - from 12,09 EUR + VAT, 4 - 5 working days.

Greece* - from 13,79 EUR + VAT, 6 - 7 working days.

Hungary - from 13 EUR + VAT, 4 - 7 working days.

Iceland - from 33,71 EUR, 7 working days (Delivered at Place Terms (DAP). The buyer (receiver) is responsible for all the duties, taxes, and clearance fees).

Ireland (with Eir code) - from 11 EUR + VAT, 5 - 7 working days.

Italy - from 15,84 EUR + VAT, 5 - 6 working days.

Luxembourg - from €14,02 + VAT, 4 - 5 working days.

Malta -  from 20,92 EUR + VAT, 5 - 8 working days.

Netherlands* - from 13,43 EUR + VAT, 4 - 5 working days.

Norway - from 34,94 EUR, 4 - 6 working days (Delivered at Place (DAP): The buyer (receiver) is responsible for all the duties, taxes, and clearance fees).

United Kingdom - from 11,20 EUR, 6 - 11 working days (Delivered at Place (DAP): The buyer (receiver) is responsible for all the duties, taxes, and clearance fees).

Portugal (Continent)* - from 12 EUR + VAT, 6 - 7 working days.

Romania - from 16,58 EUR + VAT, 5 - 6 working days.

Slovakia - from 12,30 EUR + VAT, 4 - 5 working days.

Slovenia - from 13 EUR + VAT, 5 - 6 working days.

Spain (Continent)* - from 17,19 EUR + VAT, 6 - 7 working days.

Sweden* - from 15 EUR + VAT, 6 - 8 working days.

Switzerland - from 32,21 EUR, 6 working days (Delivered at Place (DAP): The buyer (receiver) is responsible for all the duties, taxes, and clearance fees).

*NOTE. Additional fee may apply to remoted areas, such as islands.