Privacy Policy

Soyacandles.com Privacy Policy


1. General Provisions

1.1. These Privacy Terms (hereinafter referred to as the “Terms”) regulate the basic principles and procedures according to which the Seller (hereinafter referred to as “We”) handles the Buyers (hereinafter referred to as “Your”) Personal data in the online store https://soyacandles.com.

1.2. The processing of your personal data is determined by these conditions, the Law on Legal Protection of Personal Data of the Republic of Lithuania and other legal acts regulating the collection of such data.

1.3. We undertake to sell the goods to natural persons who are at least 18 years old. If you are under the age of 18, you can only buy at our online store with the permission of a parent or guardian.

2. Registration Submission Rules

2.1. You must provide complete and correct information about yourself on the registration form. If you provide inaccurate, false or misleading data in the registration form, we have the right to cancel your registration and delete the data or restrict your access to the online store.

2.2. We recognize and respect the right to privacy of every individual who visits the online store. We collect and use personal data (name, address, telephone number, e-mail address and other information specified in the online store registration form) in order to:

2.2.1. process your orders for goods or services,

2.2.2. solve problems related to the presentation or delivery of goods,

2.2.3. fulfill other contractual obligations.

2.3. Personal data is processed by secure means that protect the data from unauthorized destruction, disclosure or other unlawful acts.

2.4. We may use non-personal data of yours, i. e. the data related to the goods you have purchased for statistical purposes. Such collection of statistics will not directly or indirectly identify you. We reserve the right to transfer statistics to a third party.

3. Transfer of Personal Data to Third Parties

3.1. We have the right to transfer information to third parties only for the purposes of Section 2.2.

3.2. We will never transfer your personal data to third parties without your separate consent, except in the circumstances established by the laws of the Republic of Lithuania.

4. Changing or Updating of Personal Data

4.1. You have the right to change and update the information provided in the registration form.

4.2. We need to have detailed and up-to-date information about you in order to effectively execute your order for goods or services.

5. Transmission of Notice or Claim

5.1. All notifications related to the processing of personal data are submitted by e-mail [email protected] or by mail to UAB Balsius, Valerijono Protasevičiaus st. 2, LT-08462, Vilnius, Lithuania.

5.2. We provide the response in the form in which we received the notice or claim.

6. Processing of Personal Data

6.1. You agree that the personal data you voluntarily provide in the registration form will be processed in accordance with these rules.

7. Changing the Privacy Policy

7.1. We reserve the right to change the Privacy Policy in whole or partially by announcing this in the online store.

7.2. If you use our online store after the changes to the Privacy Policy, we will treat this as your agreement to the change of conditions.

8. Cookies

8.1. E-shop use cookies which ensure the functionality of the website.

Name
Purpose
Expires
CookieConsent
Stores the user's cookie consent state.12 months
twk_uuid_xxxxxxxxxxxxxxxxxxxxxxxxTawk.to sets this cookie to remember users so that the previous chats can be linked together.6 months
TawkConnectionTimeTawk.to cookie, used to track connection time.Session
__cf_bmThe cookie contains information related to the calculation of Cloudflare’s proprietary bot score.30 minutes
languageSaves the user's preferred language on the website.1 month
currencySaves the user's preferred currency on the website.1 month
twk_idm_keyTawk.to, a live chat functionality, sets this cookie to remember users so that the previous chats can be linked together.Session
OCSESSIDSaves the user's session id on the website. This cookie is strictly necessary for the website to function.Session

9. Final Provisions

9.1. The law of the Republic of Lithuania applies to these Privacy Terms.

9.2. All disputes concerning the implementation of these rules shall be settled by negotiation. If no agreement is reached, disagreements are resolved in accordance with the procedure established by the laws of the Republic of Lithuania.