Return | Exchange
Return and Exchange of Goods
1. Deficiencies of the sold goods are eliminated, low-quality goods are replaced, returned in accordance with these law documents: The retail rules approved in 2001 June 11, by the Resolution of the Government of the Republic of Lithuania No. 697 (wording of Resolution 738 of the Government of the Republic of Lithuania of 22 July 2014), provisions of the Civil Code regulating legal relations of consumption, and the Law on Protection of Consumer Rights of the Republic of Lithuania). In all cases, the money for the returned goods is transferred only to the payer's bank account.
2. In order to return the product (s) in accordance with Paragraph 1 of these Rules, the Buyer may do so within 14 (fourteen) days from the date of delivery to the Buyer, informing the Seller by the means of communication specified in the contact section ([email protected]). a form that can be found in the Service / Return Form menu at the bottom of the page, indicating the name of the item being returned, the order number, the reason for the return, and other related information.
3. In order for the Buyer to return the goods, the following conditions must be met:
3.1. the returned goods must be in the original neat packaging;
3.2. the goods must be undamaged by the Buyer;
3.3. the product must be unused, without losing its commercial appearance (undamaged labels, unpeeled off protective film, etc.) (this item does not apply in case of return of defective product);
3.4. the returned product must be in the same configuration as the Buyer received it;
3.5. when returning the product, it is necessary to present its purchase document (order number or invoice).
4. The Seller has the right not to accept the goods returned by the Buyer if the Buyer does not follow the procedure for returning the goods set out in Paragraph 3.
5. Upon return of the received wrong goods and / or low-quality goods, the Seller undertakes to take back such goods at its own expense and replace them with similar suitable goods.
6. In case the Seller does not have goods suitable for replacement, the Buyer shall be refunded the amount paid, excluding the price for delivery.
7. If the goods are not defective or damaged during transportation, within 14 (fourteen) days from the date of delivery of the goods to the Buyer, the Buyer may contact the Seller and return any goods by paying for delivery to the Seller's warehouse in three ways:
7.1. return by courier to Valerijono Protasevičiaus g. 2, 08462, Vilnius, Lithuania, contact Eglė Salienė, tel. No.+37061173333;
7.2. return to VENIPAK pickup point MAXIMA Žaliųjų ežerų g. 207, Vilnius, Lithuania, contact Eglė Salienė, tel. No.+37061173333;
7.3. return to OMNIVA pickup point Visalaukio g. 1 - Omniva Vilniaus Balsių PPC ŽALI, Vilnius, Lithuania, contact Eglė Salienė, tel. No.+37061173333.
8. Custom bottling products such as fragrance oils, Augeo Clean Multi base, cyclopentasiloxane, wax, are non-returnable items as they are bottled/weighed individually for each order unless the Buyer claims the item arrived defective or damaged during transportation.
9. Electronic goods such as gift vouchers, candle making instructions, which are provided in pdf format, are non-returnable goods.