Payment Methods
Soyacandles.com Payment Methods:
Please pay attention that the goods are reserved only when the order is paid.
Payments in the Baltic countries (Lithuania, Latvia, Estonia) are made through our partner OPAY, in other countries - through STRIPE.
Orders cannot be modified once they are confirmed so we kindly advise You to carefully check Your product cart before placing an order. If you want to cancel a paid order, let us know as soon as possible. Thank you!
Lithuania:
- e-banking (banklink) service. Once you have placed your order, you will be directed to your bank's e-banking service,
- debit or credit card (Master MasterCard, Maestro, VISA, VISA Electron). Once you have placed your order, you will be directed to the OPAY card payment window, where you will enter your card details and perform identification,
- bank transfer. Once you have placed your order, you will receive OPAY confirmation email with information on how to make the payment.
- by cash at the specified cash desks (Perlas terminals, Lietuvos paštas or PayPost branches, MAXIMA store cash desks). After completing the order, you will receive OPAY information with a scanned code on how to pay for the order in cash at the specified checkouts.
Latvia, Estonia:
- payment initiation service. Once you have placed your order, you will be directed to your bank's e-banking or payment initiation service link created by the e-payment system OPAY,
- debit or credit card (Master MasterCard, Maestro, VISA, VISA Electron). Once you have placed your order, you will be directed to the OPAY card payment window, where you will enter your card details and perform identification,
- bank transfer. Once you have placed your order, you will receive a OPAY confirmation email with information on how to make the payment.
Other Countries:
- debit or credit card (Master MasterCard, Maestro, VISA, VISA Electron). Once you have placed your order, you will be directed to STRIPE card payment window, where you will enter your card details and perform identification, payment is received instantly.
- payment initiation service. Once you have placed your order, you will be directed to STRIPE platform, where you will your desired service from the list. Available services are: iDEAL, Bancontact, Przelewy24, giropay, EPS, it typically takes 2 to 14 days to receive payment notification.
Your data is safe here:
we use the SSL certificate. It is an electronic document that helps customers identify the site and encrypt the information sent between the client and the server. Customers have more confidence in sites with SSL certificates, a guarantee of data security that is essential wherever customer personal data is used.
Why my credit or debit card was rejected?
From 2022 April 1st, in the EU when paying with your card, a 3D Secure Authentication will be applied to ensure safe payments. A 3D Secure (3-domain structure) Authentication, also known as a payer authentication, is a security protocol that helps to prevent fraud for online credit card and debit card transactions. It allows banks to request extra details from a card holder to verity a purchase. If you receive a "3D Authentication failed" error, it means that you have not entered the required information successfully. Please double check that Caps Lock is disabled and repeat the process making sure there are no typing errors. If the error remains, please contact your credit card issuer – which is usually a bank – for additional information.